New York City
TCMS is active in EMEA & North America with a portfolio of services including:
- Digital Transformation Solutions & Services:
Software Solutions & Services and advisory firm assisting clients with their digital transformation challenges with a solid background, knowledge & experience in shaping & driving transformational projects in complex organisational environments.
Focused on the deployment of Innovative Software Solutions in a CX environment where it can deliver fast & tangible benefits to both our Clients and their Customers. CallBi is one of those Solutions able to deliver rapid value to your business. - BPO Services:
A set of services across the BPO eco-system, from Audits, Assessments, Sourcing Advisory, Sales & Engagement, Solution Design, Implementation, Service Delivery assurance all the way the way to fully Managed Services.
With a range of uniquely qualified consultants deployed across EMEA & North America, TCMS brings unparalleled industry experience of CX, Telecom, ICT, Banking & Digital Transformation expertise to the table.
- Digital Transformation Solutions & Services:
Digital Transformation Solutions & Services
With a carefully selected portfolio of Software Solutions, TCMS provides the below listed Solutions & Services driving Transformation of your business processes
Digital Transformation Advisory - Consulting & Solution Design
Supporting clients with the re-design of their service organisations (Front-, Mid- & Back-Office) utilizing the digital capabilities and skills available in the market today to optimize costs, improve CX and increase operational excellence in a BPO environment
Digital Transformation – KYC & Digital Signature Solutions
Supporting clients with the re-design of their service organisations (Front-, Mid- & Back-Office) utilizing the digital capabilities and skills available in the market today to optimize costs, improve CX and increase operational excellence in a BPO environment
Digital Transformation - Workflow Automation Solutions
Software Solutions to Redesign, Standardize, Automate & efficiently operate Workflow / Business Processes
Software Solutions to drive Doc Assembly, Doc Generation, Doc Management & other Document / Template related solutions
Digital Transformation – RPA, AI, Chatbot, Machine Learning & Speech Analytics Solutions
Software Solutions to drive robust and intelligent optimization & automation of processes utilizing a portfolio of smart software tools
BPO Solutions & Services
TCMS with its stellar team of senior professionals provides an end-to-end BPO Portfolio, ranging from Audits & Assessments, Solution Design, Commercial Engagements and Managed Service Delivery Solutions & Services
Assisting clients to define & execute the right Make-or-Buy decisions based on their (out-) sourcing needs & requirements
BPO Engagement Services
Assisting clients or Service Providers during complex Outsourcing Engagements
BPO Consulting Services
Provide Consulting Services to Governments, Private Sector and or Industry Analysts on BPO matters
BPO Solution Design Services
Provide senior Solution Architect, Solution Design & Financial Modelling Services to Clients or Service Providers during Commercial Sourcing Engagements
BPO Program & Project Implementation Services
Provide Program & Project Management Services for clients or Service Providers implementing BPO Programs in their estate
BPO Shared & Managed Services
Provide Shared & Managed Services for clients and Service Providers seeking to centralize and subcontract Support Services (like reporting, WFM, Training, IT Services, etc.) as part of their Outsourced Service Delivery estate or fully managed Service Delivery Operations with the use of pre-selected BPO partners
End-to-End Solution & Services portfolio for multi-vendor support & maintenance needs and requirements across a decentralized heterogeneous assets portfolio (f.e. real estate, fleet management, domestic systems, solar panels, alarm systems, aircon & climate control systems)