TCMS is active in EMEA & North America with a portfolio of services including:
TCMS provides a compelling set of high quality multi lingual native language services to it’s European clients across 3 offshore locations in South Africa and an onshore operation in The Netherlands.
TCMS provides a broad set of advisory services across the BPO eco-system, from Audits, Assessments, Sourcing Advisory, Solution Design, Implementation, Service Delivery assurance all the way the way to fully Managed Services.
With a range of uniquely qualified consultants deployed across EMEA & North America, TCMS brings unparalleled industry experience of CX, Telecom, ICT, Banking & Digital Transformation expertise to the table.
TCMS with its stellar team of senior professionals provides an end-to-end BPO Portfolio, ranging from Audits & Assessments, Solution Design, Commercial Engagements and Managed Service Delivery Solutions & Services
Provide Shared & Managed Services for clients and Service Providers seeking to centralize and subcontract Support Services (like reporting, WFM, Training, IT Services, etc.) as part of their Outsourced Service Delivery estate or fully managed Service Delivery Operations with the use of pre-selected BPO partners
Assisting clients to define & execute the right Make-or-Buy decisions based on their (out-) sourcing needs & requirements
Assisting clients or Service Providers during complex Outsourcing Engagements
Provide Consulting Services to Governments, Private Sector and or Industry Analysts on BPO matters
Provide senior Solution Architect, Solution Design & Financial Modelling Services to Clients or Service Providers during Commercial Sourcing Engagements