TCMS is active in EMEA & North America with a portfolio of services including:
With a carefully selected portfolio of Software Solutions, TCMS provides the below listed Solutions & Services driving Transformation of your business processes
Supporting clients with the re-design of their service organisations (Front-, Mid- & Back-Office) utilizing the digital capabilities and skills available in the market today to optimize costs, improve CX and increase operational excellence in a BPO environment
Supporting clients with the re-design of their service organisations (Front-, Mid- & Back-Office) utilizing the digital capabilities and skills available in the market today to optimize costs, improve CX and increase operational excellence in a BPO environment
Software Solutions to Redesign, Standardize, Automate & efficiently operate Workflow / Business Processes
Software Solutions to drive Doc Assembly, Doc Generation, Doc Management & other Document / Template related solutions
Software Solutions to drive robust and intelligent optimization & automation of processes utilizing a portfolio of smart software tools
TCMS with its stellar team of senior professionals provides an end-to-end BPO Portfolio, ranging from Audits & Assessments, Solution Design, Commercial Engagements and Managed Service Delivery Solutions & Services
Assisting clients to define & execute the right Make-or-Buy decisions based on their (out-) sourcing needs & requirements
Assisting clients or Service Providers during complex Outsourcing Engagements
Provide Consulting Services to Governments, Private Sector and or Industry Analysts on BPO matters
Provide senior Solution Architect, Solution Design & Financial Modelling Services to Clients or Service Providers during Commercial Sourcing Engagements
Provide Program & Project Management Services for clients or Service Providers implementing BPO Programs in their estate
Provide Shared & Managed Services for clients and Service Providers seeking to centralize and subcontract Support Services (like reporting, WFM, Training, IT Services, etc.) as part of their Outsourced Service Delivery estate or fully managed Service Delivery Operations with the use of pre-selected BPO partners
End-to-End Solution & Services portfolio for multi-vendor support & maintenance needs and requirements across a decentralized heterogeneous assets portfolio (f.e. real estate, fleet management, domestic systems, solar panels, alarm systems, aircon & climate control systems)