TCMS Service Delivery Operations
TCMS has it’s own call center operation in South Africa (Cape Town, Johannesburg & Durban) from where it serves it’s European & North American clients. TCMS is specialised in providing high quality native English and all major European languages and provides high quality native multi lingual services to a broad set of clients.
With 3 sites in South Africa and an onshore operation in The Netherlands we serve our clients with the best solutions for their needs. Whether it is providing a slice of offshore volume in an onshore environment to provide a cost saving or an internal benchmark, handling a peak volume for 3 months, stepping in to deliver a solid offshore benchmark for a tough onshore sales campaign or strategically source dozens of native Germans, Dutchies, Belgians, Italians, Portugese, Spanish or hundreds of English speakers, TCMS has you covered with services delivered by the best in the business.
TCMS prides itself in offering an attractive package and inspirational environment to its employees:
a. We offer a well-above-average salary and other benefits to our staff
b. We are a small and diverse team with many different nationalities & demographic backgrounds
c. We like to think of ourselves as flexible, transparant and able to accomodate our staffs individual needs while at the same time expecting a solid performance and pro-active attitude to help make our clients delighted and wanting more of what TCMS has to offer.
Markets we serve
We predominantly serve European and North American clients from our South African operations.
Languages we support from our South African sites
TCMS has recently performed a detailed labor market research and pre-recruitment process to identify available free capacity for international languages in the Western Cape / Cape Town region and TCMS can therefor with confidence and commitment provide small to medium volumes for the following native (C1/C2) languages:
- English: Unlimited numbers +2500 FTE
- German: +1000 FTE
- Italian: +300 FTE
- French: +300 FTE
- Spanish: 250 FTE
- Portuguese: +250 FTE
- Dutch: +250 FTE
- Polish: +200 FTE
- Russian: +150 FTE
- Swedish: +50 FTE
- Norwegian: +50 FTE
- Danish: +50 FTE
- Finnish: +50 FTE
- Other European languages: 15-30 FTE
How we operate
Being in business for 4 years, we’ve specialized in 2 types of projects in our Service Delivery Services:
- Small to medium sized (5-100 fte) BPO projects in Customer Care, Sales, Back Office, Digital Channel assisted Services, B2B Services, Tech Support Services, etc. which TCMS delivers themselves from their own premises,
- Large (+100 fte) projects in similar categories where TCMS sources 1 or more local BPO’s equipped to do the work or acts as an MSP (Managed Services Provider) and contracts directly but has delivered subcontracted by 1 or more local BPO partners, depending on size, scope, etc.