OUR DNA
Mission & Vision
TCMS aims to excel in client outcomes through quality and performance, guided by a seasoned management team. We differentiate ourselves by fostering true partnerships and prioritizing excellence in a high-quality service delivery organization.
At TCMS, we strive to advise and assist our clients in providing optimal customer experience services to their customers and create loyal brand ambassadors. We are dedicated to being a true partner to our clients, not just a provider. Through exceptional customer engagement, smart IT solutions and dedicated client teams we wake up every day with the objective to exceed the expectations of our clients and support their success, growth and help elevate their brand.
Our Values
Employer of Choice
We strive and claim to be the employer of choice where we operate. This comes with expectations and requirements. We work everyday to ensure we remain the employer of choice by listening to our staffs’ needs and preferences across a variety of topics. We listen and adapt to accommodate our employees to be proud and happy as a TCMS family member
Integrity
Integrity is the foundation of everything we do. We conduct ourselves with honesty, transparency, and ethical behaviour in all aspects of our work.
Integrity
Integrity is the foundation of everything we do. We conduct ourselves with honesty, transparency, and ethical behaviour in all aspects of our work.
Excellence
We strive for excellence in everything we do. Our commitment to quality drives us to continuously improve, innovate, and deliver exceptional solutions.
Collaboration
We believe in the strength of collaboration. Working together as a team, both internally and with our clients, ensures that we deliver the best possible outcomes.
Collaboration
We believe in the strength of collaboration. Working together as a team, both internally and with our clients, ensures that we deliver the best possible outcomes.
Innovation
We embrace innovation as a catalyst for growth. By staying ahead of industry trends and adopting cutting-edge technologies, we continuously evolve our services to meet the ever-changing needs of our clients and their customers.
Our Culture
TCMS is a Dutch business, ran by 2 Dutch executives. We are therefore a truly Dutch business, wherever we operate, with the values, work ethics, moral framework and open straight communication style one expects from Dutchies…
These principles and way of working drive a certain culture and behavior. This translates in how we do things @ TCMS and what we belief are the ingredients for a healthy and successful business:
People-Centric Approach
We prioritize our team members’ well-being, growth, and development. A happy and empowered team delivers great customer experiences. We listen to our teams, have quarterly employee surveys, organize quarterly employee parties and ensure coming to work is a pleasure for all our staff.
Continuous Learning:
We foster a learning environment that encourages curiosity, exploration, and the pursuit of knowledge. Our team members are continually enhancing their skills to provide the best service possible. All employees have a 2 year personal development plan which is used as the plan and compass for their professional development goals and ambitions, and TCMS drives and supports these specific goals in an Employee Lifecycle Management Approach.
Client-Centric Mindset:
Our clients’ success is our success. We are dedicated to understanding our clients’ goals, challenges, and specific needs, and we customize our service solutions to these needs.
Inclusivity and Diversity:
We celebrate diversity in all its forms. Our team brings together a variety of perspectives and experiences, enriching our approach to customer engagement. TCMS has staff from all walks of life in terms of age, ethnicity, background, gender, nationality and religious background.